At BestGPU Shop, we are committed to delivering your order safely, quickly, and efficiently. This Shipping Policy details our shipping procedures, delivery timeframes, handling fees, and tracking guidelines for domestic and international purchases.

1. Processing and Handling Time

• Order Cut-Off Time: 5:00 PM (GMT+1) – Monday through Friday.
• Order Handling Time: 1 to 2 business days (Monday to Friday).
• Orders placed on weekends or official public holidays will be processed on the next available business day.
• All hardware items undergo a final packaging quality check prior to dispatch to ensure factory seals and protective packaging are fully secured.

2. Shipping Rates & Delivery Timeframes

We partner with top-tier courier services, including DHL Express, Swiss Post, and national postal carriers, to ensure safe and fully trackable delivery.

Destination	Shipping Carrier	Estimated Transit Time	Shipping Cost
Germany	DHL Paket	2 – 4 Business Days	Calculated at Checkout / Free
Switzerland	Swiss Post	1 – 3 Business Days	Calculated at Checkout / Free
Europe (EU & Non-EU)	DHL / Priority Airmail	3 – 7 Business Days	Calculated at Checkout
International (Worldwide)	DHL Express / Global Post	5 – 10 Business Days	Calculated at Checkout

Note: Delivery timeframes are estimates and begin from the date of dispatch, not the date of order placement.

3. Order Tracking

Once your order is processed and handed over to the courier service, you will receive an automated Shipping Confirmation Email containing your official tracking number and a direct link to track your package in real-time.

Please allow up to 24 hours for the tracking system to reflect updated scanning status after receiving your tracking code.

4. Customs, Duties, and Import Taxes

• European Regional Orders: For orders shipped within Switzerland or internally within Germany/EU, no additional customs duties or import tariffs will apply.
• International Orders (Outside EU/Switzerland): International shipments may be subject to import taxes, tariffs, or custom clearance fees imposed by your local government authorities upon arrival.
• Customer Responsibility: The buyer is solely responsible for paying any additional import duties, tariffs, or customs clearance charges required by their destination country. BestGPU Shop has no control over these government fees and cannot predict their exact amounts.

5. Package Security & High-Value Delivery

Due to the high-value nature of our GPU hardware and graphics card inventory:

• All shipments are shipped with mandatory signature required upon delivery.
• Shipments are packed using heavy-duty, anti-static protective wrapping and double-walled outer boxes.
• Full shipping insurance is included on high-value orders to protect against transit loss or damage.

6. Address Accuracy & Undeliverable Packages

• Please ensure that your billing and shipping address details are complete and correct at checkout. We cannot ship to invalid addresses, unverified P.O. Boxes, or restricted military zones.
• If a package is returned to us as undeliverable due to an incorrect address supplied by the customer, or if the package is refused/unclaimed at customs, the buyer will be responsible for re-shipping costs.

7. Damaged or Lost Shipments

• Damaged in Transit: If your package arrives with severe outer box damage, please photograph the damaged box before opening it and contact us within 48 hours of receipt at admin@bestgpu.shop.
• Lost Shipments: If your tracking number shows no updates for more than 7 consecutive business days, contact our support team immediately so we can launch an official trace investigation with the shipping carrier.