At BestGPU Shop, customer satisfaction and transparency are paramount. We stand behind the quality of the high-performance graphics cards and computer hardware listed on our store. This Refund & Return Policy outlines the guidelines, timeframes, and procedures for returning items and requesting refunds for purchases made on https://bestgpu.shop.

1. Return Window

We offer a 14-day return policy. You have 14 calendar days from the date you receive your item to request a return. Requests submitted after 14 days from delivery will unfortunately not be eligible for a refund or exchange.

2. Eligibility Requirements for Returns

To be eligible for a return, your hardware item must satisfy the following conditions:

• The item must be in its original, unused, and undamaged condition.
• For items sold as “Brand New & Sealed”, the factory seals and original retail packaging must remain completely intact and unopened.
• For items sold as “Like New / Open Box”, the item must include all original accessories, documentation, anti-static bags, and original packaging.
• You must provide a valid proof of purchase (order number or email confirmation matching your purchase).

Non-Returnable Items:

• Products showing physical damage, missing serial numbers, altered hardware components, or damage caused by improper installation, power surges, or unauthorized overclocking/modding.
• Products returned without their original serial numbers matching our internal sales inventory records.

3. How to Initiate a Return

1. Contact Us: Email our support team at admin@bestgpu.shop with your order number, reason for return, and clear photographs/videos showing the product and packaging condition.
2. Review & Approval: Our team will review your request within 24 to 48 business hours. If approved, we will provide you with a Return Merchandise Authorization (RMA) number and the detailed shipping address for returning the item.
3. Ship the Item: Package the item securely with adequate protective padding (such as bubble wrap) to prevent transit damage. Include your RMA number inside or on the package shipping label.

Note: Items sent back to us without prior return approval (RMA) will not be accepted or processed.

4. Return Shipping Costs

• Defective or Incorrect Items (Merchant Responsibility): If you received a defective, damaged during transit, or incorrect item, BestGPU Shop will cover the cost of return shipping. We will provide a prepaid return shipping label or reimburse reasonable return postage costs.
• Buyer’s Remorse or Change of Mind (Customer Responsibility): If you are returning an item due to a change of mind, accidental order, or incompatibility with your system, you (the buyer) will be responsible for paying the direct return shipping costs. We strongly recommend using a trackable shipping service with full insurance.

5. Restocking Fees

• We do not charge restocking fees for items returned due to hardware defects or shipping errors on our part.
• For non-defective returns (e.g., change of mind) on unopened factory-sealed items, a standard 5% restocking fee may be deducted from the total refund amount to cover initial non-refundable processing and transaction handling fees.

6. Refund Process & Crypto Payment Settlement

Once your returned package is delivered to our facility, our technical team will inspect the item within 2 to 3 business days to verify its condition and serial number.

• Approved Refunds: Upon successful inspection, your refund will be processed immediately.
• Cryptocurrency Refunds (NOWPayments): For orders paid via cryptocurrency, refunds will be issued in the exact USD equivalent value of the purchase price at the time of the original transaction, paid out in USDT/USDC or your preferred cryptocurrency to your provided wallet address.
• Notification: You will receive an email confirmation once the refund transaction is completed on our end.

7. Damaged or Faulty Items Upon Arrival

Please inspect your package upon arrival. If your package arrives visibly damaged, crushed, or tampered with:

• Take photographs of the outer packaging and shipping label immediately before opening.
• Contact us at admin@bestgpu.shop within 48 hours of delivery so we can initiate a claim with the shipping carrier (DHL/Swiss Post) and arrange a swift replacement or refund.